Why our CRM is so special?

Customer relationship management (CRM) systems aid in understanding customer needs and increasing sales efficiency. CRM enables improved understanding and management of client interactions, as well as the delivery of products and services that best match the demands of customers.

Skytizens has developed a CRM application to manage behavioral details, preferences, customer information, and contact details from the first step to after-sales service.

Efficiently managing customer data from lead to complete sales process. Skytizens has applied digital workflows to the CRM system to meet customer needs.This will complete the work process and reduce operational errors at every step. Our CRM also analyzes the information to show the current sales. Skytizens believes that data is the most important thing for your success. Our CRM will provide you with customer insight so you can adjust your strategy in time to prevent catastrophic business competition.

Skytizens is ready to adapt to your needs in response to your organization’s work processes.

Our CRM system is highly configurable and adaptable. This allows you to respond to and fulfill all of your needs in all aspects, whether it is process design, data format recording, report generation, and data display that meets your expectations. Our CRM comes with the history of each lead’s actions, making it possible to record and have information on how it was performed and what customers want, including being able to analyze sales opportunities and use this information to develop sales strategies.

• Operational CRM Management

CRM isn’t just customer relationship management; it also helps manage business and customer information. Because the sales system within the CRM system will help organize sales in a way that is more efficient and easier. The after-sales service system in the CRM system will help deliver the best experience to customers.

It can be seen that such operational CRM helps to increase the convenience of work and reduce working time for marketing and sales teams.

• Analytical CRM

Our CRM system can generate reports and track sales status. By gathering all the information to see the overview of customer service, how to proceed, or where to improve, you can create a good customer experience that leads to brand loyalty.

• Collaborative CRM

CRM enables collaboration and sharing of information with various business units or departments in the organization, such as sales teams, marketing teams, support teams, or call center teams. that can share information to achieve organizational goals.

CRM system from Skytizens allows you to modify the format and data in reports to analyze, develop, and improve your business strategy at any time.