Skytizens, a provider of enterprise electronic document and digital content management solutions, business process automation (Digital Workflow) solutions and online approval systems, has been selected by Toyota Material Handling Warehouse Solutions (Thailand) Co., Ltd., the leader of material handling equipment, forklifts and automation solutions to offer the widest range of products in Thailand, to develop the Customer Relationship Management and Contract Management solution.
CRM Solution
The CRM (Customer Relationship Management) application is a solution designed for managing and maintaining customer relationships. The CRM process will start with lead generation, quotation issuance, closing sales, and after-sales service. The CRM application that was developed by Skytizens integrates electronic document management and digital content systems with business process automation, or digital workflow, and online approval systems on the One Single Platform, enabling the CRM system to support online approval workflows in a single application and be flexible for customization according to the customer’s business process.
Contract Management
This CRM solution development has been further customized to match the work processes of Toyota Material Handling Warehouse Solutions (Thailand) by adding a digital workflow for online approval and contract management to support the contract approval process. One of the special features of contract management workflow is when the contract is nearing its expiration date, the system will notify and automatically create an opportunity in the CRM system to contact and issue a quotation to the customer.
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A market leader in electric forklifts
Toyota Material Handling Warehouse Solutions (Thailand) Co., Ltd. is a market leader in electric forklifts, recognized by leading business in Thailand. The company operates a business selling and renting electric forklifts, along with after-sales service, spare parts, training center, as well as automatic goods handling equipment and warehouse equipment, including industrial doors, floor levels, shelving systems, and safety equipment in the warehouse.
