Case Management Progressed
The Skytizens solution to case management, using the Alfresco Digital Business Platform, provides an overview of the life cycle of every case in the organization. Users are provided necessary information in accordance with their assigned duties on the case and notified of deadlines and records reporting. Successful case management brings together the work of a multitude of people, data, documents, rules, processes, and compliance requirements in a way that is understandable and actionable. We make your case management solution work seamlessly with your ECM system so users are always aware of the relevant information and the timeline of action required.
Building Benefits
Skytizens document management solutions let you build a case with key objectives including increased user productivity leading to a faster resolution, enhanced outcomes with automated process analytics, and building visible, traceable, and compliant case reports. Users are empowered with Alfresco knowledge and automation, eliminating manual, inefficient, and error-prone activities.
- Adaptive and dynamic case management solutions for optimized successful results
- Monitor and manage individual progress in both structured or unstructured cases
- Alfresco case management operates on both individual document and bundles of content
Industry Examples
Specific Alfresco document management customer cases, such as approving a contract, processing a claim, resolving a service issue, or responding to a compliance request differ by industry. However, Alfresco case management exists in every industry. Case examples in various industries:
- Government: Judicial hearings, social and citizen services, law enforcement, and FOIA requests
- Financial Services: Customer onboarding, loan approval, compliance reporting, and fraud investigation
- Insurance: Application processing, underwriting, and claims management
- Healthcare: Registration, triage, treatment, assessment, and test results
- General: Employee onboarding, procurement, IT help, and customer support
Integrated Case Management
Alfresco document management solutions offer the ability to monitor, update, interpret, and understand every piece of work as it is processed, enhancing both efficiency and security and enabling a better, faster case outcome. Each user can be assured that the functionality and information received will be appropriate for their role and responsibility level.
- Immediate access to case information via metadata tagging and advanced search improves staff productivity
- Automated routing of documents, assigning of tasks and expediting of decisions closes cases faster
- All relevant case documentation presented with a collaborative approach to case resolution
- Generate audit trails, add transparency and control via responsive records management
Contextual Perspective
The Skytizens and Alfresco solutions to Case Management take into account that every case will appear differently according to perspective. Users in various organizational roles throughout the case life can be assured that the functionality and information communicated will be appropriate to their needs.
- Hierarchical levels of case perspective dependent on user organizational role
- Managerial perspective access contains all documents and tasks in single file
- Perspective of each case assigned according to position of responsibility
Alfresco Content Management Capabilities
Skytizens offers many Alfresco applications capable of helping achieve your organizational goals; all having the ability to integrate with current systems
Scan and Capture Your Documents
Process Management and BPMN 2.0
Manage Your Cases
Enterprise Content Management Business Clients
Organizations of all sizes and industries have benefited from Skytizens services and Alfresco ECM
Case Management FAQs
Do You Have Questions? We Have Answers.
As more enterprises adopt comprehensive ECM technologies, the current business approaches involving spreadsheets and email exchanges will soon be obsolete. More industries are relying on Case Management systems not only to resolve their business cases, but also to resolve their internal systems cases.
A Case Management system is a set of tools within an ECM system which helps to consolidate all the information that is pertinent to a case. The system supplies the tools necessary for creation of a case workflow with the ability to manage all data and ultimately store all records for review.
In Case Management a “case” is a collection of information, processes, analytics, and business rules, that relates to a specific interaction or desired result. A case focuses on the outcome of the information grouping in relation to a customer, supplier, or business issue, not on a single customer or single document.
With the proper ECM system your case will be resolved with less paperwork, less spreadsheets, more effective collaboration, and increased transparency with better record keeping. Reports will automatically be generated and case managers will be less dependent on questionable versions of documentation. As with most ECM system tools, a good Case Management system will increase user productivity and efficiency while generating the best possible outcomes.